promoofferhub - Privacy Policy

1. Introduction

Promoofferhub ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, place an order, or interact with our services. We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and, where applicable, the General Data Protection Regulation (GDPR) for our users in the European Economic Area.

By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our website and services.

2. Information We Collect

We may collect the following types of personal information when you interact with us:

Identification Data: Your full name, date of birth, and gender.
Contact Data: Email address, phone number, and delivery address.
Order Data: Details of your meal selections, subscription plan, delivery preferences, and order history.
Payment Data: Billing address, payment method details (processed securely by our payment gateway partners), and transaction references.
Technical Data: IP address, browser type, device identifiers, operating system, and browsing behaviour on our website.
Marketing Preferences: Your consent to receive promotional communications and your interaction with those communications.

We collect this information directly from you when you register, place an order, contact our support team, or participate in surveys and promotions. We may also collect data automatically through cookies and similar technologies as described in our Cookie Policy.

3. How We Use Your Information

We use your personal information for the following purposes:

To process and deliver your orders, including sending you order confirmations and delivery updates.
To manage your subscription account, including billing, renewals, and plan changes.
To personalise your experience by recommending meals and promotions based on your order history.
To improve our website, services, and customer support by analysing usage patterns.
To send you marketing communications where you have provided your consent.
To comply with legal obligations, resolve disputes, and enforce our Terms & Conditions.
To detect and prevent fraud, security threats, or other unlawful activities.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information with trusted service providers (such as delivery partners, payment processors, and IT hosting providers) solely to perform services on our behalf, under strict confidentiality agreements.

4. Your Rights

Under applicable privacy laws, you have the following rights regarding your personal information:

Access: You may request a copy of the personal data we hold about you.
Rectification: You may request correction of inaccurate or incomplete data.
Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes collected.
Restriction: You may request that we restrict processing of your data under certain circumstances.
Data Portability: You may request a structured, machine-readable copy of your data.
Objection: You may object to processing based on legitimate interests or direct marketing.

To exercise any of these rights, please contact us using the details below. We will respond to your request within 30 days in accordance with applicable law. If you believe your privacy rights have been breached, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

5. Data Retention and Security

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. We implement industry-standard security measures including encryption, firewalls, secure socket layer (SSL) technology, and access controls to protect your data.

Our payment processors are PCI-DSS compliant. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. We encourage you to take precautions when sharing personal information online and to notify us immediately of any suspected unauthorised access.

6. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Privacy Officer at:

Email: promoofferhub@gmail.com

Phone: +61 7 3847 2954

Postal Address: 545 Queen St, Brisbane City QLD 4000, Australia

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page and, where appropriate, by sending you a direct notification.